Reference

How We Protect Your Privacy at harta138 link

When you open an account with us and fund it through DANA, OVO, GoPay or QRIS, your personal information and transaction details are encrypted and stored securely.

Data encryption on all transactionsDANA, OVO, GoPay and QRIS payment protectionAccount security verified at login
harta138 link How We Protect Your Privacy at harta138 link
CONTACT & REQUESTS

How to Contact Us About Your Privacy

If you have questions about how your data is handled, want to review what we hold on file, or need to request changes to your account information, reach out to our support…

Live Chat Support Open the chat window in your account lobby and describe your privacy concern. Our support team responds in English during lobby hours, seven days a week.
Email Support Send a detailed message to our privacy team inbox with your account email and the specific information you need. Expect a response within 24 business hours.
Account Settings Navigate to your profile under Account > Privacy & Security to review and update your contact details, communication preferences and stored payment methods.
DATA HANDLING PRACTICE

How We Keep Your Information Safe

harta138 link uses industry-standard encryption for all data in transit and at rest. Your account login credentials are hashed so even our team cannot view your password.

Encryption & Tokenization

All deposits via DANA, OVO, GoPay and QRIS are tokenized so only a secure reference is stored. Login credentials are encrypted and cannot be viewed even by our staff.

Access Control

Only authorized support and compliance staff can view your account information. Each access is logged with a timestamp and reason so we can audit who touched your data.

Cookies & Tracking

We use cookies to keep you logged in, remember your language and payment method preferences, and measure how the lobby performs. You can clear cookies from your browser anytime without affecting your account balance.

Data Deletion

When you request account closure, we erase personal data from active systems within 30 days. Transaction records required by law are retained separately and encrypted.

Third-Party Processors

Payment processors (DANA, OVO, GoPay, QRIS partners) and our hosting provider receive only the data they need to complete their function. Each signs a data-protection agreement.

Privacy Requests

Contact our support team to request a copy of your data, correct inaccurate details or ask questions about how we use your information. Respond within 14 business days.

Privacy Questions You Might Have

Here are answers to the privacy concerns we hear most often from account holders in Indonesia and beyond.

When you close your account, we remove your personal information from our active systems within 30 days. Transaction records we are legally required to keep are encrypted and stored separately. You can request deletion of specific data types by contacting support, and we'll process that request within 14 business days where local law permits.

Deposits made through these payment methods are tokenized immediately, meaning only a secure reference token is stored on our servers—never the full payment details. Each transaction is encrypted in transit and verified by both harta138 link and the payment processor. Your wallet provider (DANA, OVO, GoPay or QRIS) retains their own security measures throughout the process.

We do not sell your personal data. We share information only with payment processors and hosting providers who need it to complete their service to you, and only under confidentiality agreements. We do not share with marketing firms, data brokers or third-party advertisers without your explicit consent.

We keep your account data as long as your account is active. After you close your account, we retain records for the period required by Indonesian law for tax and regulatory compliance. You can request data deletion for non-essential fields after your account closure, subject to local retention requirements.

We use session cookies to keep you logged in and remember your language and payment preferences. We also place analytics cookies to understand how visitors use the lobby and where performance issues occur. You can disable cookies in your browser settings anytime; this will not affect your account balance, only your convenience when logging back in.

Go to your Account > Profile in the lobby dashboard. There you can update your email, phone number and contact address. Changes are saved immediately and encrypted. For sensitive updates like payment method changes, we may ask you to verify your identity through a confirmation email or support contact.

Use the live chat in your lobby during support hours, email our support team, or visit Account > Privacy & Security to submit a formal data request. We respond to privacy inquiries within 24 business hours. If you're in Bandung, Medan or another Indonesian city, our support team speaks English and is available seven days a week.